Select Date

Refund information for cancelled shows at Ericsson Globe, Stockholm - 6 December and Malmo Arena - 7 December.

  30 November 2012


All tickets will be refunded from where they were purchased. 

Collected tickets: 

Refunds will be available from the point of purchase.

Ticketfast and paid for but not yet collected tickets:

-   Debit/credit card payments will automatically be refunded back to the card the tickets were purchased with.

-  Internet banking payments: Please contact with your bank account’s clearing (or sort code) and              account number, as well as the booking confirmation number. The refund will be paid back into your account. 

- Please allow two weeks for card payments and bank transfers to be processed. 

- For any questions relating to refunds please call +46 771 70 70 70

Please note the service charge will not be refunded for cancelled events. 

The deadline for ticket refunds is January 11, 2013. Pre Sale TIckets

Any tickets purchased through the pre sale via CrowdSurge will be refunded automatically over the next 7 to 14 days. We appreciate your patience whilst the high volumes of transactions required are organised. 

If you would like to contact the CrowdSurge customer support team then please do so via the online customer support system HERE .

Muse would like to apologise to all their fans who have tickets to these shows. 



You need to be a member to post a comment. Sign in / Register

  1. Report

    Me and my girlfriend have planned a trip in Stockholm based on your concert on Dec 6th. We pre ordered your tickets in August... We are italian, we anyway went to Sweden last week and we liked Stockholm very much, but... We felt really sorry for Matt, We hope he is fine now for next concerts... but We also feel sorry for our holiday without your concert...

    2048 days ago

  2. Report

    I don´t think will keep your money until January 11, 2013. They say on their website that money will be repaid in 2 weeks. January 11, 2013 is the last day for repurchase. But I totally agree with you..They have had my money since June and now they want weeks to repay. And to keep the service charge when giving no service..well ticnet,se isn´t the looser when it comes to cancelled concerts.

    2052 days ago

  3. Report

    I think it's absolutely unacceptable that can keep my money until january 11th, 2013, as they has already had my money since summer, and as the show was scheduled tomorrow, I find it reasonable that the payment is refunded at the scheduled show date, also keep in mind that they will keep the service charge, even though no service has been provided!

    2053 days ago

  4. Report disappointed, due to arrive into Stockholm today - flights delayed due to snow, and then to make matter worse, have only now have found out about this just felt like having a cry. Travelled from Australia to see this show - not bull. I have been hammering the 2nd Law and loving it. At best, Muse might come to Australia, might, in late 2013...if they haven't had a blowout through their rigorous touring schedule. Hope you all get to see them sooner than I do...

    2054 days ago

  5. Report

    What a pity! We were coming to show from the sold out Finland and had already booked the flights and the hotel. Guess we have to just walk around Stockholm now. Get well, Matt!

    2054 days ago

  6. Report

    Don't get all pissy about it guys - it's not like they can't be bothered to perform, they've cancelled it for a very legitimate reason - the shows wouldn't be the same. Chill out a bit, sure the band wants to be up on the stage as much as you want to be there, but they can't. Sorry to hear about your foot Matt, but I couldn't suppress a laugh when I heard about how you did it. Clumsier than I am

    2057 days ago

  7. Report

    so unfair man it was my cousins b day on the stockholm so i giot her tickets now shes upset get well matt

    2057 days ago

  8. Report

    I'm sad. I planned a trip from Brussels because of the soldout gig in Belgium. I will visit Malmö and Copenhaghen with my MP3 listening The 2nd Law ...

    2058 days ago

  9. Report

    Second time cancelled in Stockholm!
    I call this "STOCKHOLM SYNDROME"

    2058 days ago

  10. Report

    Has anyone who was meant to be going to Mälmo heard anything from or the venue? It's only because I happen to be on the mailing list and also have a Muse fanatic friend who checks the website daily that I know about it. Otherwise I would have turned up at the venue next Friday in ignorance. And who is going to refund my flights (I'm coming in from London)?

    2058 days ago

  11. Report

    Dear Muse, I want to tell you this: Me and my boyfriend have planned a nice city trip with two concert-visits: Opeth on Dec, 4th and Muse on Dec 6th, both in Stockholm. Now this f***** happened. AAARGH! Just to admit: We both live in Darmstadt, Germany. I am really sorry for Matt that he`s broken his foot. God, Dammit Matt, watch out yourself! Be careful! Now me an my boyfreind will have to plan other stuff, like visiting museums or something. Get well soon! Best regards, your fan Olga (who saw you at E-Werk, Cologne, 20 Sept 2012 --> awsome show)
    P.S.: Pllllllllleeeeeeeeeeeeeeeeeeeeeeaaaaaaaaaaaassseeee, come to Germany for some club gigs to Darmstadt cebtralstation, PLEASE!!!

    2058 days ago

  12. Report

    Can't explain how sad I am!! You guys owe us, there's TONS of hardcore Musefans in Sweden who were looking forward to this.
    Hope ur foot gets well soon, Matt!! :(

    2058 days ago

  13. Report

    I wish you could place another date instead of canceling it!:(

    2058 days ago

  14. Report

    I am very sorry that Mett broke his leg. Feel sorry for him, and I wish you a speedy recovery. I'm from Russia, and I'm going to the concert in Latvia on December 13, yet it has not canceled. The main thing is not the abolition of the concert, the main health!

    2058 days ago

  15. Report

    My head is gonna explode if they don´t refund the service charge. They haven´t done me any service at all.

    2058 days ago

More News