To our fans in Brazil,
It is with great sadness that we have to cancel the show tomorrow (Thursday 3rd April) at Grand Metropole here in São Paulo due to illness.
It is our hope that with the additional rest, we will be able to assure the Lollapalooza show on Saturday goes ahead as planned.
The ticket holders for this cancelled show can refer to the details below.
Matt, Dom, and Chris
Those holding tickets for the April 3rd Grand Metropole Show:
The tickets for the Grand Metropole show will grant access to the Lollapalooza festival, for April 5th or 6th, without the need for an exchange. People holding Metropole tickets only need to present their ticket at the entrance of the festival, for either day.
For those who choose reimbursement, it shall be required from April 7th on, following the procedures below (only with the presentation of the original tickets):
Clients who have purchased tickets at box offices (venue or POS):
a. Go to the same box office in which ticket was purchased;
b. Present the original ticket;
c. In case purchase was with cash, reimbursement will be made with deposit into bank account;
d. In case purchase was with Debit Card, the amount will be credit back to same Debit Card;
e. In case purchase was with Credit Card, the amount will be credit back to the same card’s invoice within 20 days.
Clients who have purchased tickets through internet or call center
a. Clients will need to send a requisition for reimbursement to firstname.lastname@example.org, with number of transaction, email and full name;
b. Wait for a special postal code (to be sent by ticketing company) so to send back the original ticket (for those who used Showpass, Mastercard or e-ticket option there is no need to send ticket back;
c. Reibursement will be provided after the arrival of tickets to the same Credit Card used on the transaction, and clientes will receive na email from Credit Card’s company confirming the cancelation of operation.