Contact Us


Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support







The Customer Services team endeavour to respond to all queries within 2 business days (Mon-Fri).
Please check your Spam folder in case the reply ends up there!

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe:
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

MUSE Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

  • INTERNATIONAL STORES
    Please note Customer Services for orders on International stores (i.e. all orders NOT
    placed on muse.mu/store) cannot be contacted from these pages - you will need to go back to the relevant store's Help pages for help and contact information

    THE 2ND LAW PRE-ORDER:  
    US  /  CANADA  /  AUSTRALIA  /  JAPAN

    MERCH STORES: 
    US
      /   AUSTRALIA

Select the category you wish to find out more about:

Select your query type from above and your answer will appear here.

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